Moringailai Cancellation and Refund Policy
At Moringailai, we strive to ensure that our customers are completely satisfied with their purchases. We understand that there may be times when you need to cancel an order or request a refund. Please review our cancellation and refund policy below for detailed information.
Order Cancellation
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Cancellation by Customer:
- You may cancel your order within 24 hours of placing it by contacting us at info@moringailai.com. Please include your order number in your cancellation request.
- If your order has already been processed or shipped, we will not be able to cancel it. In this case, please refer to our return policy for further instructions.
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Cancellation by Moringailai:
- Moringailai reserves the right to cancel orders for any reason, including but not limited to: product availability, errors in product or pricing information, or issues with payment processing. If we cancel your order, you will be notified via email, and a full refund will be issued.
Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not, please follow the guidelines below for returns and refunds.
Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to initiate a return.
- Condition: Products must be returned in their original condition, unused, and in their original packaging. Items that are opened, used, or damaged will not be eligible for a refund.
Non-Returnable Items
- Perishable goods such as food and supplements
- Personalized or customized items
- Items marked as final sale
Return Process
- Contact Us: To initiate a return, please contact us at [your contact email] with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Package Your Return: Securely package the items in their original packaging, include the RMA number, and ship the package to the address provided.
- Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as Moringailai is not responsible for lost or damaged return shipments.
Refunds
- Processing Time: Once we receive your return, please allow 5-7 business days for us to inspect the items and process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.
- Shipping Fees: Original shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [your contact email] with your order number and photos of the damaged item. We will arrange for a replacement or refund, depending on your preference and product availability.
Thank you for choosing Moringailai! We appreciate your business and are here to ensure you have the best possible experience with our products.
Moringailai Team
